FAQs

Albarnia gives you a 30-day time frame after receiving your order to begin a return process.

Just about all items are eligible for returns within the stated time frame for a refund or for a replacement order, items conditions must be:

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

A restocking fee is a percentage of the item’s price; depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee.

Full refund and no restocking fees
• If you change your mind about your purchase and you return the item in its original condition (unopened)
• If you change your mind about your purchase and you return the item opened and damaged box.

50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use, defective, damaged, leaking liquids, busted or broken.

Please send us a picture of how the product was received to our email address: customerservice@albarnia.com. Based on this information, we will assess the damage and get back to you as soon as possible with the most effective resolution.

We have you covered, you will be able to automatically apply for a replacement order or a refund. (Within 30 days of receiving)

1. Contact Us:

   • For assistance, send an email to customerservice@albarnia.com.

   • Email Instructions: a. In the subject line, include your Order # for swift assistance.

     b. In the body of the email, kindly provide the reason for your return.

2. Prompt Response:

   • Our dedicated Customer Service Representatives are here to assist you.

   • Expect a comprehensive response within 24 hours of submitting your return request.

We recommend using the box the shipment was sent in originally. If you’re using the return label that we provided, print the label, attach it to the outside of the shipment box, and drop it off at our carriers nearest location.

Order cancellations are permitted within 2 hours after receiving your order confirmation email. After this window, cancellations are no longer possible, and the order will proceed to shipment. If you decide to cancel your purchase within the allowed time frame, you can do so through your account profile or by contacting one of our dedicated Customer Service Representatives during business hours.

Your order will be refunded once it is received back at our distribution center.
We will process returned items and refund your payment method within 24-48 hours of receipt.

For any assistance, please contact us at customerservice@albarnia.com. We are committed to ensuring that your orders are processed swiftly and efficiently worldwide.

Due to compliance with varying tax laws across different regions, we regret to inform you that we are unable to modify the delivery address once your order has been placed. Please double-check your shipping information during the order placement process to ensure accurate and timely delivery.

To guarantee the prompt and timely delivery of your purchases worldwide, please verify the accuracy of your shipping address before confirming your order. Unfortunately, in adherence to the diverse tax regulations across regions, we are unable to modify the delivery address once an order has been placed. We appreciate your careful consideration during the order process for a smooth and efficient global shopping experience.

As our products may be dispatched from various warehouses, deliveries may occur at different times. Rest assured, tracking numbers will be provided for each package, and you can conveniently review them via email. If you require additional assistance locating your products, please contact us at customerservice@albarnia.com. We’re here to help!